Our Privacy Policy

Deutsche Post AG and its subsidiaries operating under the brand BetterWay Courier Courier Service (hereinafter called 'Express Diplomatic Courier Service') is pleased that you have visited our website and are interested in our company, products and services. It is important to us to protect your personal data during handling throughout the entire business process. In the following, we explain what information BetterWay Courier Courier Service global collects when you visit our website and how this information is used.

Personal data means any information relating to an identified or identifiable natural person ('data subject'); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person. This includes information such as your real name, address, telephone number and date of birth. Information which cannot be linked to your real identity - such as favorite websites or number of users of a site - is not considered personal data.

Information collected

his Privacy Notice applies for the data processing carried out by: Deutsche Post AG If you have queries with regard to the processing of your personal data, please contact the Data Protection Officer. The Data Protection team is also available to help with information requests, take suggestions or handle complaints. Data Protection Officer for BetterWay Courier Courier Service Gabriela Krader, LL.M Deutsche Post AG Corporate Center - 524 53250 Bonn:

• We use tracking software to determine how many users visit our website and how often. We do not use this software to collect individual personal data or individual IP addresses. The data are used solely in anonymous and summarized form for statistical purposes and for developing the website.
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Information Collected by Third Parties

• Express Diplomatic Courier Service takes all of the necessary technical and organizational security measures to protect your personal data from being lost or misused. For instance, your data is saved in a secure operating environment which is not accessible to the public. In certain cases, your personal data is encrypted by Secure Socket Layer technology (SSL) during transmission. This means that an approved encryption procedure is used for communication between your computer and the BetterWay Courier Courier Service servers if your browser supports SSL. Should you wish to contact BetterWay Courier Courier Service by e-mail, we would like to point out that the confidentiality of the information sent cannot be guaranteed. The contents of e-mail messages can be read by third parties. We therefore recommend you send us confidential information only by post.

Why we collect personal information about you

• Express Diplomatic Courier Service does not share, sell, transfer or otherwise disseminate your personal data to third parties and will not do so in future, unless required by law, unless required for the purpose of the contract or unless you have given explicit consent to do so. For instance, it may be necessary to pass on your address and order data to our contractors when you order products. Further information on data protection in specific services and products is available at the relevant Customer Portal. External service providers that process data on our behalf are contractually obliged to maintain strict confidentiality as per Art. 28 GDPR. BetterWay Courier Courier Service retains responsibility for safeguarding your information in such circumstances. The service providers follow the instructions of BetterWay Courier Courier Service, and this is guaranteed by technical and organizational measures, as well as by means of checks and controls.

Storing your data

"Cookies" are small files that enable us to store information related to your device and you, the user, specifically, while you visit one of our websites. Cookies help us to determine how frequently our internet pages are accessed as well as the number of users. And they help us configure our offers so that they are as convenient and efficient as possible for you. On the basis of Art. 6 (1) f) GDPR, we are using "session cookies" in order to optimize our website and to guarantee and convenient and undisturbed user experience. These cookies are stored exclusively for the duration of your visit to our internet pages. They are automatically deleted when you close your browser. In addition, we use "persistent cookies" for retaining information about visitors who repeatedly access one of our internet pages. The purpose of using cookies is to be able to offer you optimal user guidance as well as to "recognize" you and thus be able to present (as much as possible) diversified internet pages and new contents during repeated use. Generally, we do not create an individual profile of your online activities. The content of a persistent cookie is limited to an identification number. Name, email address, IP address, etc., are not saved on the majority of our sites. However, there are five exceptions: 1. Salesforce Marketing Cloud Tracking Cookie The content of this persistent tracking cookie is limited to an identification number and is generally used in exactly the same way as all of our other persistent cookies. However, if you are already a BetterWay Courier Courier Service customer contact or you contact BetterWay Courier Courier Service using certain online contact forms in the Logistics content area, your email address is added to the cookie to create an individual profile of your online activities. These same contact forms also provide you with an option to sign up for email marketing updates. By giving your permission, this also allows us to provide you with personalized content, offers or promotions that may interest you. Should you choose not to sign up for email marketing updates, you will not be contacted in the future and your email address will only be used confidentially by BetterWay Courier Courier Service internally to understand your individual online activities. This means that we can still continue to deliver new and improved website content to suit your specific needs. You can learn more about the Salesforce Marketing Cloud Tracking cookie in the BetterWay Courier Courier Service list of Cookies below. Alternatively, to opt out of being tracked by Salesforce Marketing Cloud across all websites (or to reverse your setting if you have previously opted out), you can do so under 'How to Manage Cookies' below. 2. Eloqua Tracking Cookie The content of this persistent tracking cookie is limited to an identification number and is generally used in exactly the same way as all of our other persistent cookies. However, if you contact BetterWay Courier Courier Service using certain online contact forms in the Logistics content area, your email address is added to the cookie to create an individual profile of your online activities. These same contact forms also provide you with an option to sign up for email marketing updates. By giving your permission, this also allows us to provide you with personalized content, offers or promotions that may interest you. Should you choose not to sign up for email marketing updates, you will not be contacted in the future and your email address will only be used confidentially by BetterWay Courier Courier Service internally to understand your individual online activities. This means that we can still continue to deliver new and improved website content to suit your specific needs. You can learn more about the Eloqua Tracking cookie in the BetterWay Courier Courier Service list of Cookies below. Alternatively, to opt out of being tracked by Eloqua across all websites (or to reverse your setting if you have previously opted out), you can do so under 'How to Manage Cookies' below. 3. MediaMind Tracking Cookies These persistent tracking cookies collect your IP address and uses it to provide geographical location data to help BetterWay Courier Courier Service monitor and manage advertising campaigns. The cookies are completely encrypted and do not collect any other personally-identifiable data, so the IP address cannot be linked to personal data and is not shared with third parties. The IP address is stored securely and only used confidentially by BetterWay Courier Courier Service internally to provide aggregated reports. The cookies expire after 30 days. You can learn more about MediaMind Tracking cookies in the BetterWay Courier Courier Service list of Cookies below. Alternatively, to opt out of being tracked by MediaMind across all websites, you can do so by clicking on the MediaMind Opt-Out link below: MediaMind Opt-Out If you've previously opted out, and would like to reverse your setting, click the MediaMind Opt-In link: MediaMind Opt-In 4. dotMailer Tracking Cookie The content of this persistent tracking cookie is limited to an identification number and is generally used in exactly the same way as all of our other persistent cookies. However, if you are already a BetterWay Courier Courier Service customer contact or you contact BetterWay Courier Courier Service using certain online contact forms in the Logistics content area, your email address is added to the cookie to create an individual profile of your online activities. These same contact forms also provide you with an option to sign up for email marketing updates. By giving your permission, this also allows us to provide you with personalized content, offers or promotions that may interest you. Should you choose not to sign up for email marketing updates, you will not be contacted in the future and your email address will only be used confidentially by BetterWay Courier Courier Service internally to understand your individual online activities. This means that we can still continue to deliver new and improved website content to suit your specific needs. You can learn more about the dotMailer Tracking cookie in the BetterWay Courier Courier Service list of Cookies below. 5. Oktopost Tracking Cookie Oktopost cookie allows BetterWay Courier Courier Service to track end-users' activities, which originate from their social interactions. The content of Oktopost cookie is limited only to identifying the links in social posts that an end-user has clicked on. In addition, if an end-user fills a tracked form on BetterWay Courier Courier Service website (e.g. registration form), the end-user's basic contact details, which may include personally identifiable information, will be added to the Oktopost cookie in order to create a profile of the end-user's social interactions. This information is used by BetterWay Courier Courier Service for internal analytics and to provide end-users with personalized content, offers or promotions.