Terms & Conditions



Terms & Conditions



When ordering BetterWay Courier Courier Service’s services you, as “Shipper”, are agreeing, on your behalf and on behalf of the receiver of the Shipment (“Receiver”) and anyone else with an interest in the Shipment that these Terms and Conditions shall apply. “Shipment” means all documents or parcels that travel under one waybill and which may be carried by any means BetterWay Courier Courier Service chooses, including air, road or any other carrier. A “waybill” shall include any Shipment identifier or document produced by BetterWay Courier Courier Service or Shipper automated systems such as a label, barcode, waybill or consignment note as well as any electronic version thereof. Every Shipment is transported on a limited liability basis as provided herein. If Shipper requires greater protection, then insurance may be arranged at an additional cost. (Please see below for further information). “Express Diplomatic Courier Service” means any member of the BetterWay Courier Courier Service Express Network.

Express Diplomatic Courier Service may perform any of the following activities on Shipper’s or Receiver’s behalf in order to provide its services: (1) complete any documents, amend product or service codes, and pay any duties, taxes or penalties required under applicable laws and regulations (“Customs Duties”), (2) act as Shipper’s forwarding agent for customs and export control purposes and as Receiver solely for the purpose of designating a customs broker to perform customs clearance and entry and (3) redirect the Shipment to Receiver’s customs broker or other address upon request by any person who BetterWay Courier Courier Service believes in its reasonable opinion to be authorized. check the list of prohibited and restricted items here.

A Shipment is deemed unacceptable if: no customs declaration is made when required by applicable customs regulations, it contains counterfeit goods, animals, bullion, currency, gem stones; weapons, explosives and ammunition; human remains; illegal items, such as ivory and narcotics, it is classified as hazardous material, dangerous goods, prohibited or restricted articles by IATA (International Air Transport Association), ICAO (International Civil Aviation Organization), ADR (European Road Transport Regulation on dangerous goods) or other relevant organization (“Dangerous Goods”), its address is incorrect or not properly marked or its packaging is defective or inadequate to ensure safe transportation with ordinary care in handling, it contains any other item which BetterWay Courier Courier Service decides cannot be carried safely or legally.

Shipments cannot be delivered to PO boxes or postal codes. Shipments are delivered to the Receiver’s address given by Shipper but not necessarily to the named Receiver personally. Shipments to addresses with a central receiving area will be delivered to that area. Express Diplomatic Courier Service may notify Receiver of an upcoming delivery or a missed delivery. Receiver may be offered alternative delivery options such as delivery on another day, no signature required, redirection or collection at a BetterWay Courier Courier Service Service Point. Shipper may exclude some delivery options on request. If the Shipment is deemed to be unacceptable as described in Section 2, or it has been undervalued for customs purposes, or Receiver cannot be reasonably identified or located, or Receiver refuses delivery or to pay Customs Duties or other Shipment charges, BetterWay Courier Courier Service shall use reasonable efforts to return the Shipment to Shipper at Shipper’s cost, failing which the Shipment may be released, disposed of or sold without incurring any liability whatsoever to Shipper or anyone else, with the proceeds applied against Customs Duties, Shipment charges and related administrative costs with the balance of the proceeds of a sale to be returned to Shipper. BetterWay Courier Courier Service shall have the right to destroy any Shipment which any law prevents BetterWay Courier Courier Service from returning to Shipper as well as any Shipment of Dangerous Goods.

 

2.  Circumstances Beyond BetterWay Courier Courier Service’s Control

Express Diplomatic Courier Service is not liable for any loss or damage arising out of circumstances beyond BetterWay Courier Courier Service’s control. These include but are not limited to electrical or magnetic damage to, or erasure of, electronic or photographic images, data or recordings; any defect or characteristic related to the nature of the Shipment, even if known to BetterWay Courier Courier Service; any act or omission by a person not employed or contracted by BetterWay Courier Courier Service - e.g. Shipper, Receiver, third party, customs or other government official; “Force Majeure” - e.g. earthquake, cyclone, storm, flood, fog, war, plane crash, embargo, riot, civil commotion, or industrial action.